My Inner Sanctum: FOOD: INSTANT POT

Or as I now refer to it as an Instant Flop

I will start off stating yes my fault but manufacturers should always include extras when some pieces are so freaking tiny they could blow off the counter or go down the drain. Still no clue what happened.

I had successfully made orange beets using the Slow Cooker feature. It was a hit or miss guessing game so I set it at 2 hours. They were fine- but could have boiled them in a sauce pan for an hour... so be it. I got the Instant Pot FOR the slow cooker feature, which they tell you later is not like a slow cooker. It does have a stainless steel pan that takes the place of the crockery I dread.

Just for our amusement I will include the correspondence from "Jonathan" here. I had gone to their website and stated my problem

*****

December 15 2020
Thank you for contacting us! [ ref:_00DE0YMzT._5004W1afIN1:ref ]
Hello Cynthia,

Thank you for contacting us at Instant Brands.
December 18 2020
Hello Cynthia,

Thank you for your response.

We have noted your preferred means of correspondence. Please know that the float valves for the Duo Nova Mini are currently on back-order. We will happily place you on the back-order list, and as soon as our inventory is replenished, we will send you an email along with the shipping confirmation.

If you would like to be placed on the back-order list, please let us know.

Sincerely,

Jonathan H.
Instant Brands - Customer Care
1-800-828-7280
support@instantpot.com
Monday – Friday ~ 9:00 am – 4:00 pm EDT

Need help placing your order? Reach out to our Customer Care Team for quick and friendly service. We can be reached at 1.800.828.7280. Mention code TENOFFIB for 10% off your order when placed through our Customer Care Center.

--------------- Original Message ---------------
From: Cynthia Moore [cynthiamoore120@yahoo.com]
Sent: 12/16/2020 10:12 AM
To: support@instantpot.com
Subject: 01040284 - Thank you for contacting us! [ ref:_00DE0YMzT._5004W1afIN1:ref ]

Hello Jonathan H.,
I cannot find my receipt. I purchased it at Macy's in Hyannis either end of September or beginning of October 2020. Pity the person who does not have a camera or a computer!Duo Nova MiniA 401 9CUbarcode875378021991903634My mailing address is 152 Commerce Park- Apt BSouth Chatham MA https://urldefense.com/v3/__http://02659.phone__;!!E3_c71tlzwn24w!qiBW84CIy6gt9ZSAsBU0SrUwJgi_2SACgYqsYYx47qwvCu5Pk9o1OYWM2JRnJdCKwg$ is 508-430-1520. Please do not call I cannot hear clearly when people call. Thank https://urldefense.com/v3/__http://you.Photos__;!!E3_c71tlzwn24w!qiBW84CIy6gt9ZSAsBU0SrUwJgi_2SACgYqsYYx47qwvCu5Pk9o1OYWM2JS4FrKcbw$ attached . I have circled ( roughly) in red the area of where the item is missing, Float Valve and is red. I had it initially as I used the Instant Pot once to cook beets about a month ago. Now it cannot be found.Hope this complies with all your requests!ah found the credit card mention of macys purchase7 attachmentsThank you for your time and patience.Sincerely,Cynthia Moore
To ensure we are offering the best support, can you please provide the following:
- An image showing the area of concern
- An image or screenshot of your purchase receipt, displaying the date of purchase
- Your current shipping address
May we please confirm your phone number
(508) 430-1520

Thank you, and we look forward to your reply.

Sincerely,

Jonathan H.
Instant Brands - Customer Care
1-800-828-7280
**
December 21 2020
Hello Cynthia,

Thank you for providing all the requested information. It is appreciated.

We have added you to our back-order list, and as soon as our inventory is replenished, we will send you an email along with the shipping confirmation.

Thank you kindly, and we look forward to your reply.

Sincerely,

Jonathan H.
Instant Brands - Customer Care
1-800-828-7280

*****

As you can see my second problem was no receipt and of course trying to read the codes and numbers on the appliance was tedious so I took photos so I could zoom in. But a light bulb went on in my head and I went online to my credit card and found THAT receipt too a screen grab and used that.

Silly me I was expecting, after filling out the website info, to received 5 of them in an envelope some day in my mail - dream on.

so realizing I could not do the potatoes in the Instant Pot AND the oven still smells and makes me cough. Took pix of the oven hoping to see if something is stuck in there that I do not see. Then took pix of the potatoes and saw faces. LOL

in the pan cooked for an hour at least. They were delicious. got 6 servings out of those 2 potatoes and froze them for later use.

now back to the pot

I had to take photos of everything to prove what I was missing that tiny little floating red cap. The Duo Nova Mini in all its glory

Now to wait and hear how the back order is doing.

oh joy.

January 4 2021

still no word from them on the back order.

***

Finally got the replacement part and apparently I was missing nothing- but the manual made it look like it should be a red cap.

***

March 16

I did 2 sweets and 3 rainbow carrots. ended up too soft using the pressure cooker method but was tasty. A lot of work assembling and disassembling for cleaning. I want to give it away but no one wants it! I will, later, take photos of all the parts and explain where they go as the manual is NOT clear.