2023: RANT- CAPE COD MALL& FLAT TIRE BLOWOUT & MACY'S ESCALATORS

 Saturday I headed to Macy's at the backside of the Mall to get an 8" stainless steel fry skillet. In an attempt to add variety to my life I allow myself some Alexia sweet potato fries ( 12 of them) a couple of times a week for lunch.Seemed a huge waste of electricity  to use the oven. And toaster oven took 30 minutes so.I get down there a little after 3. Driving that back road and passing Best Buy on my left I approached where I need to park. All of a sudden-loud noise , jolting of body and felt like my brain rattled in my skull. what the ??? I ran over something but what? Park truck and spent too much time trying to find the fucking pan. 2 people in the department didn't know and one said "we don't have them". So on tippy toes I am trying to see the top of shelves in the aisles. No signage no prices. But I see Cuisinart and grab  it. Go over to the clerk and ask the price. "don't know yet" she says. It turned out cheaper than the price online. good I sped on out of there. oh wait- escalator out of order to go down. No obvious signs of elevator. someone hollered at me- elevator in sheets. Well that is camouflaged well. Get out to the truck  and look around the passenger side just in case someone is lying under the truck for me to run over. ( or later gruesome thought- a mangled body of what I drove over). yikes not just a flat tire but a blow out. How the fuck did that happen? Called AAA. must have said "I cannot understand you" 15 times. They said someone would be there by 6:30pm. It was around 5pm. I groaned. okay. I called a few people on my cell phone just to disperse the tension I was feeling and no one answers LOL Finally catch an old friend and we chat about how much he hates cars. Then AAA shows up. So being me it is not a simple tire change. He had to break the lock holding the spare in place etc. I retraced my tracks on the way out and saw what happened. The road curves out and then all of a sudden straightens I will send the mall goons a note telling them to paint that curb WHITE- it is like shrapnel.Finally headed back to Chatham waiting any minute for the tire to fly off and take me with it.

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note to simon mall

How about painting the invisible curb facing Goodwill WHITE! I got a blowout there on Saturday afternoon. It curves and straightens unexpectedly. And is sharp.

Thank you

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once back here- new spare on truck

The curb with view of Goodwill in the background

more mall curb

the trip to Hyannis did not start out well LOL

loading the truck with too much in my arms my grape juice bottle slipped, I  caught it then it dropped and rolled under the truck. I was going to back up but just knew it would roll under the tire and make a mess. So I took pix under the truck to see where it was and then got my litter grabber and retrieved it.

* June 13 I heard back from the Mall Hello Ms. xx I received the below inquiry regarding your unfortunate incident at Cape Cod Mall this past weekend. Would you be kind enough to be more specific on the location as we do not have a Goodwill store? If you could reference a major store in the vicinity (i.e. Macys, Target, Marshall’s, Best Buy, Barnes & Noble, etc) that would be helpful. If you would prefer to call, my information is below. Thank you, Jason * my reply with some of the photos above Hello Jason, I was parked near the back side Macy's and could see the Goodwill store across the way. photos attached. Thank you for the prompt reply.

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June 22

more to add later.

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July 7

just heard back from Macy's at last!

"Dear Cynthia,

Thank you for taking the time to share your feedback regarding your recent experience with Macy’s. Your comments are important to us, as they provide us an opportunity to better serve you.

I do apologize that our escalator was not working when you were shopping with us last week, and yes you are right we should have done a better job with signing to indicate where our elevator is located on the second floor.  While we do have stairs, they are emergency exit stairs and are not typically open for public use on a regular shopping day.  We can escort customers that do not want to ride the elevator so if that is something you need in the future, you can ask a colleague to call for someone to help in that instance.  The good news is that our escalator is up and running now! 

With regards to how one of my colleagues just pointed and said "in sheets", I have shared your comments with my leadership team and used this as a coaching opportunity on how that experience should look like in the future.  I also want you to know that Jason from the mall did reach out to me to ensure that I received your feedback.

We appreciate the choice you make to shop at Macy’s and look forward to the opportunity to serve you in the near future.

Sincerely,"

my reply to that!

"Dear Deneen,

Thank you for the reply and assurances.

Now to get Jason to act on my suggestions of a painted yellow line in the middle of the roads ( they are faded)in the parking lot. And a white line along the edge where the curb is. As it is now it is hazardous.

Thank you.

Sincerely

Cynthia Moore"

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and another reply! I now love Macy's again.

"Hello Cynthia 

I can certainly connect with Jason regarding your parking lot concerns.  

Have a great summer. 

Regards, 

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mine back

Hello Deneen,

Thank you, maybe he will listen if it does not show my name. we have had a lengthy exchange of emails! I never give up. 

Hope your Summer is a pleasant one as well.

Sincerely,

Cynthia 

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June 24

drove down to Hyannis to buy  what I do not remember but I drove by the scene to see what was visible on a clear day. Faded yellow line very visually deceptive on the approach.

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